Refund Policy

1. Prepaid credits

FastFetchz is operated by Nuvexa Media FZ LLC, a Free Zone LLC registered in the Ras Al Khaimah Economic Zone (RAKEZ), Ras Al Khaimah, United Arab Emirates. This policy sits alongside the Terms of Service and the Acceptable Use Policy.

Credits are purchased up front and consumed per successful call at the rate published for each service. Credits already consumed are non-refundable.

Unused credits purchased within the last thirty days can be refunded on request to the original payment method, less any credits already spent.

2. Failed calls

Requests that fail are never charged, so no refund is needed. The request log shows zero credits for these calls. This covers:

• authentication failures and suspended or revoked keys
• requests rejected for insufficient credits
• requests blocked by a key cap or rate limit
• server-side failures on our end
• a valid lookup that legitimately returns an empty result set

3. Service errors

Where a fault on our side causes credits to be charged for unusable responses, we return the affected credits to your ledger with a reason note. You do not need to request this if we detect it first.

4. Requesting a refund

Email billing@fastfetchz.com from your account address with the relevant ledger entries or request-log timestamps. We aim to respond within two business days and to process approved refunds within ten.

5. Chargebacks

Please contact support before raising a chargeback. Chargebacks opened without prior contact may result in the account being suspended until the dispute is resolved.

6. Account closure and expiry

In practice this means that on closure, unused credits purchased in the preceding thirty days can be refunded under the terms above, and older unused balances lapse. While an account remains open there is no monthly reset and no time limit on spending your balance.